At Noir Gold, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are happy to review eligible return requests according to the policy below.
1. Return Period
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, please contact us within this 30-day period.
Items returned after 30 days may not be eligible for a refund.
2. Return Conditions
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Be free from damage, stains, odors, or signs of use
- Include the original packaging, where applicable
- Be accompanied by your order information or proof of purchase
Because our products are handmade, minor variations in appearance, texture, color, or shape may occur. These natural characteristics are not considered defects.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or custom-made products
- Items that have been used or worn
- Items damaged after delivery due to misuse or improper care
- Items returned without the original packaging when the packaging is necessary for resale
If you are unsure whether your item is eligible for return, please contact us before sending it back.
4. How to Request a Return
To request a return, please contact us at:
📞 Phone: +1 6264088848
✉️ Email: noirgoldhandmade@gmail.com
Please include:
- Your full name
- Order number
- Name of the item you wish to return
- Reason for the return
- Photos of the item, if applicable
Our team will review your request and provide further instructions if your return is approved.
Please do not send an item back before receiving return instructions from us.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is responsible for return shipping costs.
If we determine that you received an incorrect, defective, or damaged item, we will work with you to resolve the issue and may provide an appropriate return or replacement solution.
6. Damaged or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
📞 Phone: +1 6264088848
✉️ Email: noirgoldhandmade@gmail.com
Please provide your order number and clear photos of the item and packaging.
We will review the issue and work with you to find an appropriate solution.
7. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
8. Partial Refunds
In certain circumstances, only a partial refund may be available, including when an item is returned in a condition that does not meet our return requirements.
We will notify you before processing any applicable partial refund.
9. Late or Missing Refunds
If you have not received your refund after it has been approved, please:
- Check your bank or payment account.
- Contact your payment provider.
- Contact your bank if necessary.
If you have completed these steps and still have not received your refund, please contact us at noirgoldhandmade@gmail.com.
10. Exchanges
We do not guarantee exchanges for every product or size.
If you would like to exchange an item, please contact us before returning it. We will let you know whether an exchange is available.
11. Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible after placing your order.
Because we may begin processing orders quickly, we cannot guarantee that cancellation or changes will be possible after an order has entered processing or production.
For personalized or handmade-to-order products, cancellation may not be possible once production has started.
12. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Noir Gold
📞 Phone: +1 6264088848
✉️ Email: noirgoldhandmade@gmail.com
Business Hours: Monday – Sunday, 8:00 AM – 8:00 PM
Noir Gold — Handmade with care. Made to be loved.