At Noir Gold, every handmade product is carefully made to order and prepared with attention to detail. Because our products are personalized and handmade, please allow additional time for production before shipping.
1. Processing & Production Time
Most personalized handmade orders require approximately 5–10 business days to create before they are shipped.
During holidays, sales, or periods of high order volume, production may take a little longer.
We appreciate your patience while we create your handmade item.
2. Shipping to the United States
We currently ship to customers within the United States only.
After your order has been completed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated delivery time after shipment is generally:
5–10 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, or circumstances beyond our control.
3. Shipping Address
Please make sure your shipping address is correct before completing your order.
Noir Gold is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
📞 Phone: +1 6264088848
✉️ Email: noirgoldhandmade@gmail.com
We will do our best to help if your order has not yet been shipped.
4. Tracking Information
Once your order has shipped, tracking information will be provided when available.
Please allow some time for the carrier's tracking system to update after the package has been shipped.
5. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery process.
If your package appears to be delayed, please first check the tracking information.
If you believe your package has been lost, please contact us at noirgoldhandmade@gmail.com and we will do our best to assist you.
6. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will review the situation and determine the appropriate solution.
7. Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
Any free-shipping offers will be subject to the terms stated on our website or promotional offer.
8. Important Note for Handmade & Personalized Products
Because our products are handmade and personalized specifically for each customer, production begins after an order is placed.
Please consider the estimated production and shipping times before placing your order.
Contact Us
If you have any questions about shipping, please contact us:
Noir Gold
📞 Phone: +1 6264088848
✉️ Email: noirgoldhandmade@gmail.com
Business Hours: Monday – Sunday, 8:00 AM – 8:00 PM